Returns, Exchanges & Refunds
Last updated: September 2026
This page sets out how returns, exchanges and refunds are handled. [Confirm what is sold — tickets, passes or merchandise — as consumer cancellation rights differ for each]
Goods supplied to AGHA Festival Ventures
Where goods delivered against a purchase order are faulty, incomplete or do not match the order, we will notify the supplier and may require replacement, repair or credit. Rejected goods remain at the supplier's risk and are returned at the supplier's cost.
Tickets and passes
[State whether tickets are refundable, exchangeable or transferable, and on what terms] Where an event is cancelled or materially rescheduled, the treatment of ticket holders will be published at the time and communicated to those affected.
Merchandise
[If merchandise is sold, state the return window, condition requirements, who pays return postage, and the refund method and timescale]
Items that are personalised, made to order, or sealed for hygiene reasons and unsealed after delivery are commonly excluded from return rights. Confirm which exclusions apply.
Statutory rights
Nothing on this page affects the rights available to consumers under the law of [governing jurisdiction], including rights relating to goods that are faulty, not as described, or not fit for purpose.
How to make a request
Write to Info@aghafestivalventures.com with the order or booking reference, the items concerned and the reason for the request. We will confirm the outcome and, where a refund is due, process it within [refund processing period].